Complimentary ground shipping within 1 to 7 business days
In-store collection available within 1 to 7 business days
Next-day and Express delivery options also available
Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
See the delivery FAQs for details on shipping methods, costs and delivery times
RETURNS AND EXCHANGES
Easy and complimentary, within 14 days
See conditions and procedure in our return FAQs
Have a question?
Frequently Asked Questions
Q: How do I set the desired temperature? A: 140°C is suitable for fine hair; 160°C/180°C are ideal for normal hair; and 200°C/210°C are optimal for coarse hair. For first use, it is recommended to start with a lower temperature and gradually increase as needed.
Q: Why won’t the product turn on? A: Check that the power cord plug is correctly connected to the electrical outlet. Press and hold the power button for 3-5 seconds. If this does not work, contact us immediately. Our after-sales service email address is support@alwayslena.com.
Q: Is there smoke during use? A: Oily hair will evaporate excess oil from its surface when heated, making the hair more voluminous and easier to style. This process may produce a slight amount of smoke.
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