Frequently Asked Questions

Here's a quick overview of our collection:

LENA H2 Hair Straightener: Titanium ceramic 3D floating plates with 40M ions for frizz-free nourishment, 2-in-1 straight & curl styling, 12-temp smart control, 30-min auto shut-off & heat resistance.

LENA H2S Wide Hair Straightener: 50% faster styling for efficient results.

LENA H3A Mini Hair Straightener: Ultra-light, travel-ready design with dual voltage for worldwide use.

LENA H11 Steam Hair Straightener: Advanced steam hydration technology for 2-in-1 straight & wave styling, 8-temp smart control with LED display, heat-resistant safety features & steam mode.

Each flat iron is designed with unique technology and features tailored to different styling needs. For a detailed look at individual flat irons and to find the perfect match for your hair type and styling goals, explore our Styling Flat Irons collection here.

Here's a quick overview of our collection:

LENA F9 Hot Air Brush: Versatile all-in-1 design with infrared tech & negative ions, tangle-free bristles, fast heating via double PTC, 5 temp settings with LED display.

LENA S12 Beach Waver: No-skill wave styling with S-curve barrels, anti-scald safety, 3-temp/3-time controls (30s fast heat), 33M ions for frizz protection & ceramic care, long-lasting curls.

LENA S16 Beach Waves: 3-barrel design for effortless waves & lasting volume, anti-scald/auto shut-off, customizable settings for all hair types, 100M ionic/ceramic protection, dual voltage for travel.

LENA Z4 Automatic Curler: 10-min faster styling with 360° anti-scald/tangle-free design, tourmaline ceramic + 150M ions for shine, 72-hour curls with beep alert, auto shut-off & dual voltage.

Each curling iron is crafted with specific technologies and features tailored to different curling preferences. For more details on individual curling irons and to discover the perfect match for your hair and desired curls, check out our Curling Irons collection here.

Want better hair? You’ve come to the right place. We dive into everything from hair science to healthy routines and the latest styling trends—so you can skip the research and get straight to great hair.

Wondering how to style your hair? Whether you’re after sleek straight looks, effortless curls, or everyday quick styles, our blog is packed with expert tips, step-by-step guides, and tailored advice for all hair types. Click here to explore our blog and discover the best ways to style your hair with confidence!

Returns and exchanges are allowed under the following circumstances：

1. If you change your mind within 30 days of receiving the product, you can return it, but you will need to cover the shipping costs. We recommend that you retain the original packaging of the machine within 30 days.

2. If the product has any non-human damage or issues within 30 days of receipt, we will cover the shipping costs and provide a free replacement.

3. If the product develops a fault or issue during normal use after 30 days but within 1 year, we can offer a replacement, but you will need to cover the shipping costs. Returns and exchanges are not allowed under the following circumstances：

• The deadline for return has expired.

• Quality problems caused by unauthorized maintenance,private dismantling, misuse,alteration,alteration and incorrect usage methods.

• Malfunction due to natural disasters (lightning, fire, earthquake, typhoon, tsunami, etc.)

•The product has a lot of traces of use,such as chemical residues or other contaminants.

• Purchase details are not verified, e.g. personal information, invoices, etc.

If you have any question,please contact LENA HAIR.

Lena Hair provides a trackable shipping service for all purchases. We offer free standard shipping within the United States territory for all orders worth $69.99 and above.